Support
Having selected one of the tOG product family as your real time broadcast graphics solution, effective deployment in your environment and on-going help and advice are critical in delivering user satisfaction.
For entry level products the comprehensive documentation, on-line user tutorials and the support of a local reseller will be all that is required. But for bigger projects a range of services can be tailored to meet your needs precisely. This can encompass the provison and installation of approved and tested hardware and the choice of your operating systems. We can integrate our systems into your existing workflow and train all users in deriving greatest productivity from the products. We can also, if required, conceive and initiate programme graphics, scripts and templates.
Once in production, you become a member of our user community. It is part of our vision to continually extend the graphics capabilities within tOG, enabling you to deliver excitement to viewers through more engaging and sophisticated programme graphics.
Our support for users includes a web-based user forum, an academic programme providing low-cost licences to undergraduates and an annual tOG user group conference. tOG is regularly updated for licensed users and our consultants are on standby to help in whatever endeavours and events our client community is developing.
Technical Support
» FTP SITE
(Password Protected)
Support Hotline:
+44 207 168 8820
(contract customers only)
Support Fax:
+44 870 4460611
Support email:
support@rtsw.co.uk