Hardware Support
HP Workstations and Monitors
Set up and advice
For full details on the rtSoftware setup for HP workstations click here
Maintenance on Installed Hardware
HP workstations ship with a 3 year world-wide on site warranty with a next day response. Please note this does NOT cover any third party items such as video cards. Most workstations are ordered with a non-SDI nVidia GPU and in these cases the GPU will be covered by HP.
Check if an item is in warranty
It will prompt you for Product ID code and Product Serial Number (both located on a badge on the workstation).
If an item is in warranty then service is initiated by a call to:
HP Support (in the UK this is 0870 842 2339).
This takes you to a call centre that will undertake some basic problem diagnosis and will organise the engineer to come out the following day.
DVS Video Boards
DVS supplies the SD Station II and Centaurus range of video boards. These items are covered under a 24 month RTB warranty.
DVS Digital Video Systems GmbH
Krepenstr. 8
30165 Hannover
Germany
tel: +49 511 678 07 32
Web: www.dvs.de
Administration contact: Johanna Schoene [ schoene@dvs.de ]
Bluefish Video Boards
Bluefish supplies the “Greed” range of Video boards. Items are covered under a 12 month RTB warranty.
Bluefish 444 Europe Ltd,
Joel Street Farm,
Joel Street,
Pinner,
Middlesex,
HA5 2PD.
United Kingdom
Tel: +44 (0)20 8429 8345
Web: http://www.bluefish444europe.com
Sales and Technical Contact: Jonathan Fall JFall@bluefish444europe.com
Crystal Vision Keyers and Delays
Crystal Vision supply chromakeyers, linear keyers and delays. Items are covered under a 12 month RTB warranty.
Crystal Vision Ltd.
Lion Technology Park
Whittlesford
Cambridge
CB2 4NL
United Kingdom
Tel: +44 (0)1223 497049
Web: http://www.crystalvision.tv
Sales Contact: Ray Davis [ Ray@crystalvision.tv ]
Technical Contact: Andrew King [ Andrew@crystalvision.tv ]
MoSys Heads
MoSys supply ptz heads and cranes fitting with tracking sensors.
Mo-Sys Ltd
Unit B211, Faircharm Trading Estate
8-12 Creekside
London SE8 3DX
Tel: +44 (0) 20 8694 2076
Web: http://www.mo-sys.com/
Sales Contact: Michael Geissler [ michael@mo-sys.com ]
Technical Contact: Mark Seaton [ Markse@mo-sys.com ]
Vinten Heads
Vinten supply ptz heads and the free-d camera tracking systems.
Vinten Broadcast Ltd
Western Way,
Bury St Edmunds,
Suffolk IP33 3TB,
UK
Tel: +44 (0)1284 752121
Web: http://www.vinten.com
Sales Contact: Mark Osborn [ Mark.Osborn@vinten.com ]
Admin Contact: Hayley Virciglio [ Hayley.Virciglio@vinten.com ]
Technical Support
Support Hotline:
+44 207 168 8820
(contract customers only)
Support Fax:
+44 870 4460611
Support email:
support@rtsw.co.uk